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Medical Information Specialist

Date: Mar 14, 2019

Location: Stamford, CT, US, 06901

Company: Purdue Pharma L.P. & Affiliates

Working at our Company

Purdue Pharma L.P. develops and provides prescription medicines that meet the evolving needs of healthcare professionals, patients, and caregivers. We were founded by physicians and we are currently led by a physician. Beyond our efforts to provide quality medications, Purdue is committed to supporting national, regional and local collaborations to drive innovations in patient care. Privately held, Purdue is pursuing a pipeline of new medications and technologies through internal research & development and strategic industry partnerships.

Job Summary

The Medical Information Department is a fast-paced industry-based drug information call center that responds to medical inquiries from health care professionals, patients, and other customers regarding Purdue's prescription and over-the-counter products.  The Medical Information Specialist is responsible for providing responses to these medical and pharmaceutical inquiries, as well as evaluating the medical literature and compendia for information on Purdue products and therapeutic areas.

Primary Responsibilities

  • Providing high-quality, accurate, unbiased, balanced, and timely responses to unsolicited medical and pharmaceutical inquiries regarding Purdue products received from health care professionals, patients, and field representatives as well as internal Purdue customers. 
  • Providing staffing coverage for Medical Information product inquiry phone lines.
  • Formulating medically-based verbal and written responses to inquiries based on the relevant data.
  • Develop evidence-based standard response documents and FAQ responses on topics related to Purdue’s products.
  • Identifying, collecting, and routing of spontaneous adverse events to the Drug Safety Department. 
  • Evaluating the medical literature and compendia for information on Purdue’s products and therapeutic areas.
  • Assisting with the verification and review of medical data in promotional, disease-awareness, or sales training materials.
  • Maintaining a high level of product and disease state expertise in order to provide the highest quality of medical information support for both internal and external customers.
  • Complying with FDA regulations and guidances, government obligations, and Purdue policies.

Education and Experience

  • PharmD required
  • A minimum of 1 year of pharmacy experience with industry-based drug information experience preferred

Necessary Knowledge, Skills, and Abilities

  • Excellent communication and interpersonal skills. 
  • Ability to communicate verbally and in writing medical and scientific information to healthcare professionals and consumers.
  • Strong organization, time management, and project management skills. 
  • Proven ability to effectively research, interpret, and assess medical/scientific data. Proficient in searching medical literature databases.   
  • Good analytical problem solving and decision-making skills.
  • Demonstrates strong attention to detail and ability to multitask.
  • Understands applicable regulations and compliance procedures that govern medical information activities. 
  • Competency using information technology, Microsoft Office Applications, and Medical Information database system.

Supervisory Responsibilities (if Applicable)

Additional Information


Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury

Job Segment: Pharmaceutical Sales, Pharmaceutical, Database, Call Center, Sales, Science, Research, Technology, Customer Service